Welcome - Getting Started

Welcome to your patient portal!

For the best possible portal experience, use a recent model computer and operating system, a high-resolution monitor, a high-speed internet connection, and a supported browser. This portal is built on advanced modern technologies and does not support old browsers. It is strongly recommended that you use a supported browser to minimize potential security risks and ensure that you have the best possible portal experience. If you use an unsupported browser, some portal features may not work correctly. See System Requirements for more information.

For Assistance With the Portal

The following resources are available to assist you with the patient portal: 

Note: Video Tutorials and Online Help may reference features that are not available to you in the portal due to your health care organization's selected preferences.

Getting Started Help

Initial Patient Portal Log-In
Allow Pop-Ups
Patient Dashboard

Initial Patient Portal Log-In

Complete the following steps to log in to the patient portal for the first time:

  1. On the portal log-in page, enter your username in the Username box.
  2. Enter your password in the Password box.
  3. Select Log In. The patient portal Terms and Conditions dialog box opens.
  4. Select Agree to accept the terms and conditions of use and close the dialog box. The Password Recovery Security Question Setup dialog box opens.
  5. Select a question from the Select Question list.
  6. Enter your answer to the question in the Answer box.
  7. Enter the same answer in the Confirm Answer box.
  8. Select Continue.
  9. Repeat Steps 5 through 8 until you set up the required number of questions.
  10. Select Finish to complete the setup. The portal opens to your home page.

If you have issues with your initial log-in, see the Contact Us page and follow the instructions to get assistance.

Note: If you forget your password, you can select Forgot Password on the log-in page and reset your password if you know the answers to your security questions. You can reset your password even if you locked your account by entering an incorrect password too many times. See Forgot Password for more information. For information on managing your security questions after initial setup, see Manage Security Questions.

Allow Pop-Ups

Pop-up windows must be allowed. If you are using a browser that offers pop-up control, you may need to complete steps to allow pop-ups so portal features will work.  

Patient Dashboard

Patient Dashboard is your home page and the default view when you log in to the patient portal. It is a summary view of your latest health care information. See Patient Dashboard for more information.

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