Forgot Username

This is an optional feature that might not be enabled in your portal. 

From the portal log-in page use the Forgot Username link to have your username sent to you in an email message. If you do not see the link, the feature is not available. For this feature to work, you must have a valid email address associated with your portal account. For assistance, click here to contact us.  

Complete the following steps to have your username sent to you in an email message:

  1. From the portal log-in page, select Forgot Username. The Forgot Username dialog box opens.
  2. Enter your First Name.
  3. Enter your Last Name.
  4. If "I am a" and two option buttons are displayed, select the Provider or other Practice/Hospital staff member option button.
  5. Enter the email address linked to your portal account so you can receive the email message with your username.
  6. Click or tap the box to indicate you are not a robot. In some cases you must complete more tests before proceeding. 
  7. Select Submit. A message box opens confirming submission of your request. 
  8. Take note of any instructions. You will need them if you cannot locate the email message sent to you. 
  9. Access your email account and check your inbox for a new message containing your portal username.

If you do not see the email message, check your spam or junk email folders. If several minutes have passed and you still cannot locate the email message, follow the instructions in the message box that confirmed your submission (Step 8), or click here to contact us.

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