Welcome - Getting Started

Welcome to the Provider Portal!

For the best possible portal experience use a recent model computer and operating system, a high resolution monitor, a high-speed internet connection, and a supported browser. This portal is built on advanced modern technologies and does not support old browsers. It is strongly recommended that you use a supported browser to minimize potential security risks and ensure the best possible portal experience. If you use an unsupported browser, some portal features may not work correctly. Refer to the System Requirements topic for more information.  

For Assistance With the Portal

The following resources are available to assist you with the portal: 

Note: Video Tutorials and Help Pages may reference features that are not available to you in the portal due to your organization’s selected preferences. 

Getting Started Help

Initial Log In or Support Team-Assisted Password Reset
Set Up Security Questions To Enable Password Reset
Allow Pop-Ups

Initial Log In or Support Team-Assisted Password Reset

Complete the following steps to log in to the portal:

  1. From the portal log-in page, enter the username and temporary password provided to you.
  2. Select Log on.
  3. When prompted, enter a new password.
  4. Retype your new password.
  5. Select OK.

Set Up Security Questions To Enable Password Reset

It is important to set up the security questions for your portal account and to remember your answers. Answers are case sensitive. If you forget your password, you can reset it yourself by correctly answering your security questions. 

Complete the following steps, in the Password Recovery Security Question Setup dialog box, to set up your security questions:

  1. Make a selection from the Select Question list.
  2. Enter Answer.
  3. Confirm Answer, select Continue.
  4. Repeat Steps 1-3 as required by the system.
  5. Select Finish.

Allow Pop-Ups

Pop-up windows must be allowed. If you are using a browser that offers pop-up control, you may need to take steps to allow pop-ups so portal features will work. 

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