Forgot Password

From the portal log-in page, use the Forgot Password link to reset your password. For this feature to work, you must have previously set up your security questions. You can use this feature even if you locked your account by entering an incorrect password too many times.

Complete the following steps to reset your password:

  1. Enter your username on the portal log-in page. Note: You cannot reset your password if your username is incorrect.  
  2. Select Forgot Password. The Reset Password dialog box is displayed and username defaults to what you entered on the log-in page.
  3. Answer the security questions. Answers are case sensitive. Note: If you did not set up your security questions, you cannot use this feature to reset your password.
  4. Enter a new password. 
  5. Retype your new password to confirm.
  6. Select OK.

For additional assistance, see the Activating My Account video tutorial or click here to contact us.

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