System Requirements

For the best possible Provider Portal experience, use a recent model computer and operating system, a high-resolution monitor, a high-speed internet connection, and a supported browser. See below for system requirements and related information.

Microsoft Internet Explorer users: Perform flag icon test if you do not see icons in the portal (this is uncommon):
If you do not see the flag, select "No" and follow the instructions; a setting in your browser needs to be enabled so icons are displayed in the portal. 

Do you see a flag on the left?
No

System Requirements and Related Information

- Supported Devices
- Supported Browsers 
- Download a Supported Browser
- Minimum and Recommended System Requirements
- Cookies
Email Account
Exporting Reports to Microsoft Excel
Considerations for Specific Portal Functions
Printing
- Microsoft Internet Explorer - Enable Font Download

Supported Devices

Desktop and laptop PCs, tablets, and smartphones* are supported.

*If you use a Samsung device and have trouble entering dates or numbers, the default Samsung keyboard is likely the problem. The solution is to switch to a different keyboard.

Supported Browsers

This portal is built on advanced modern technologies and does not support old browsers. It is strongly recommended that you use a supported browser to minimize potential security risks and ensure that you have the best possible portal experience. If you use an unsupported browser, some portal features may not work correctly. See the Minimum and Recommended System Requirements topic for more information. See Download a Supported Browser for information on how to download a supported browser.

Provider Portal
Operating System* Supported Browsers*
Microsoft Windows Chrome (latest version)
Firefox (latest version)
Internet Explorer 11
Microsoft Edge
Apple macOS Safari (latest version)
Apple iOS Safari (latest version)
Google Android Chrome (latest version)

*See the Minimum and Recommended System Requirements topic for additional details.

Internet Explorer Users: Microsoft announced end of support for older versions of Internet Explorer effective January 12, 2016. Click here to see the Microsoft announcement. In line with the Microsoft announcement, Provider Portal support for older versions of Internet Explorer has ended.

Browser Context Menu
Provider Portal does not support functions provided by your browser context menu such as print, select all, and copy.

Download a Supported Browser

It is recommended that you review the Minimum and Recommended System Requirements topic before downloading a browser. See Download a Supported Browser for information on how to download a supported browser.

Minimum and Recommended System Requirements

The device, operating system, and browser you use can affect Provider Portal performance. The following table contains the minimum and recommended requirements for using the portal. Ensure that your browser and operating system are running the latest patches and updates. Some browsers automatically update without user involvement and others require operating system updates to be installed (may require user action). 

Provider Portal Minimum and Recommended System Requirements
Operating System Browser Minimum Recommended
  • Windows 7 Service Pack 1
  • Windows 8.1
  • Chrome
  • Firefox
  • Internet Explorer 11
Free RAM: 500 MB*  Free RAM: 1 GB* 
 Windows 10
  • Chrome
  • Edge
  • Firefox
  • Internet Explorer 11
Free RAM: 500 MB*  Free RAM: 1 GB* 

macOS Catalina 10.15 and later

 Safari Free RAM: 500 MB*  Free RAM: 1 GB* 
 iOS 12.4 and later Safari
  • iPad 5th generation and later
  • iPad Air
  • iPad mini 2 and later
  • iPad Pro
  • iPhone 5s and later
 
 Android 5.0 and later  Chrome    

*Regardless of the amount of total memory on the system, this value is the minimum amount of free physical RAM that should be available on the system before accessing the portal.

Cookies

Cookies must be enabled in your browser for Provider Portal to work properly. 

Email Account

You need a valid email address to set up your portal account. Email is how you receive system alerts including password reset and new secure message notifications.

Exporting Reports to Microsoft Excel

Microsoft Excel or a .XLS / .XLSX compatible application is required to export reports to Excel.

Considerations for Specific Portal Functions 

  • Admin pages
    • Admin pages do not lend themselves to effective use at lower display (screen) resolutions. Therefore, they are not supported on all devices at all resolutions. When you access an admin page, the system may display the following message: You selected a page that is not supported on this device at the current display (screen) resolution. Increase the resolution, try landscape orientation, or use a device that supports a higher resolution.
  • Document Grid
    • The following optional columns are not available in the document grid on mobile devices:
      • Dictating or Signing
      • Ordering
      • Patient Class
  • Orders Component
    • The following points apply to the orders platform that was in place before the new orders platform (which was introduced with portal version 5.1.0): 
      • Internet Explorer is the recommended browser for creating, copying, and editing orders.
      • The Orders component is not supported on a smartphone.
    • The Manage Saved Filters function is not available from the Orders Inbox on mobile devices. 
    • Comma (,) and ampersand (&) are not supported in order attachment filenames.
  • Printing
    • See Printing for information on printing in Provider Portal.
  • Reports Component
    • A desktop or laptop PC is the recommended device for the best Reports component experience.
  • Results Component
    • The Manage Saved Filters function is not available from the Results Inbox on mobile devices.
    • The optional Dictating or Signing column is not available in the Results Inbox on mobile devices.
  • Scanning
    • Scanning is not supported on Apple devices or on any mobile device.
    • The file name you enter for your scanned document cannot contain any of the following characters:

      • Asterisk (*)
      • Backslash (\)
      • Colon (:)
      • Double quotation mark (")
      • Forward slash (/)
      • Greater than (>)
      • Less than (<)
      • Question mark (?)
      • Vertical bar (|)
  • Secure Messaging Component
    • Uploading the following file formats as secure message attachments is not supported:

      • Microsoft Excel: .XLA, .XLAM, .XLL, .XLM, .XLS, .XLSB, .XLSM, .XLSX, .XLT, .XLTM, .XLTX, .XLW
      • Microsoft PowerPoint: .POT, .POTM, .POTX, .PPAM, .PPS, .PPSM, .PPSX, .PPT, .PPTM, .PPTX, .SLDM, .SLDX
      • Hypertext Markup Language: .HTM, .HTML
    • Secure message forms work best on desktop or laptop PCs and tablets.
    • The Manage Saved Filters function is not available from the Secure Messaging Inbox on mobile devices.
  • Support Request - The following information does not apply to organizations that provide their own support for Provider Portal users or organizations that use eService to submit support requests. 
    • You can open a Cerner Provider Portal support request from the Contact Us page.
    • Do not use the Support Request feature for urgent interface down or other critical issues. 
    • Do not include patient contact information in your support request.
    • The Support Request feature does not support protected health information (PHI). Do not include patient information containing PHI in your support request. This includes attachments. The associate assigned to your service request will contact you if PHI examples are necessary. 
    • You can attach the following file types to a support request:
      • .BMP, .DOC, .DOCX, .EML, .GIF, .HTM, .HTML, .JPEG, .JPG, .MSG, .PDF, .PNG, .RTF, .TIF, .TIFF, .TXT, .XLS, .XLSX, .XML
  • System Admin Component
    • A desktop or laptop PC is the recommended device for the best System Admin component experience.
    • The Groups, Roles, and Users System Admin functions are not supported on mobile devices.

Printing

See Printing for information on printing in Provider Portal

Microsoft Internet Explorer - Enable Font Download 

Do you see a flag on the left?
No

Provider Portal uses a web font consisting of icons. Internet Explorer has a security setting named Font Download. Font Download must be set to Enable so you can see the icons and successfully use the portal. If you do not see the flag icon, select No and follow the instructions. A setting in your browser needs to be enabled so icons are displayed in the portal.

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