Provider Portal uses a web font consisting of icons. If you are using Internet Explorer, font download must be set to Enable to use the portal.
Font Download Help
- Determine if You Need to Enable Font Download
- Enable Font Download
Determine if You Need to Enable Font Download 
See the Microsoft Internet Explorer - Enable Font Download section of the System Requirements topic to determine if you need to enable font download.
Enable Font Download
The Internet Explorer Font Download security setting must be set to Enable to use the Provider Portal.
Complete the following steps to enable Font Download:
- Select Tools from the upper-right corner of the Internet Explorer browser window.
- Select Internet Options.
- Select Security tab.
- Select Custom Level.
- Scroll down to Downloads.
- Under Font Download, select Enable.
- Select OK.
If you are unable to change the Font Download setting, click here to Contact Us.