Welcome - Getting Started

Welcome to Provider Portal!

For the best possible portal experience, use a recent model computer and operating system, a high-resolution monitor, a high-speed internet connection, and a supported browser. This portal is built on advanced modern technologies and does not support old browsers. It is strongly recommended that you use a supported browser to minimize potential security risks and ensure that you have the best possible portal experience. If you use an unsupported browser, some portal features may not work correctly. See System Requirements for more information.  

For Assistance With the Portal

The following resources are available to assist you with the portal: 

• See the  Activating My Provider Portal Account video tutorial.
• Select the Help icon  throughout the portal for context-based Help. See the following resources for more information on Provider Portal Help:
  • Help Table of Contents
  • Help Overview
• See the Contact Us page for assistance.  

Note: Video Tutorials and Help pages may reference features that are not available to you in the portal due to your organization’s selected preferences. 

Getting Started Help

- Initial Log-In or Assisted Password Reset
- Initial Security Question Setup
- Allow Pop-Ups

Initial Log-In or Assisted Password Reset

Complete the following steps to log in to the portal for the first time, or if you were given a temporary password because you needed assistance with password reset:

1. On the portal log-in page, enter your assigned username in the Username box.
2. Enter your assigned temporary password in the Password box.
3. Select Log In. The Change Password dialog box opens.
4. Enter a new password in the New Password box.
5. Enter the new password in the Confirm New Password box.
6. Select OK to reset your password. A confirmation message is displayed.
7. Select OK to close the confirmation message.

Initial Security Question Setup

If you forget your password, you can reset it if you know the answers to your security questions. You perform initial security question setup during your initial portal log-in workflow. See Manage Security Questions to manage your security questions after initial setup. 

Complete the following steps to perform initial security question setup:

1. In the Password Recovery Security Question Setup dialog box, select a question from the Select Question list.
2. Enter your answer to the question in the Answer box.
3. Enter the same answer in the Confirm Answer box.
4. Select Continue.
5. Repeat Steps 1 through 4 until you set up the required number of questions.
6. Select Finish to complete the setup.

Allow Pop-Ups

Pop-up windows must be allowed. If you are using a browser that offers pop-up control, you may need to complete steps to allow pop-ups so portal features will work.