Printing in Provider Portal can vary based on your browser.

Printing Help

- Browser Context Menu
- Document Viewer
Turn Off Headers and Footers
- Microsoft Internet Explorer 11
- Google Chrome
- Mozilla Firefox

Browser Context Menu

Provider Portal does not support functions provided by your browser context menu such as print, select all, and copy. 

Document Viewer

Your browser context menu is suppressed in the portal's document viewer. When you right-click in the document viewer, an "Unsupported Action" message is displayed.  

See Google Chrome if you are using Chrome browser and have trouble with the Print icon in the Provider Portal document viewer.

Turn Off Headers and Footers

Provider Portal requires that headers and footers are turned off in your browser's print settings to ensure that printing is successful. The portal is designed to assist with this requirement by overriding browser header and footer print settings where possible. It is recommended that you turn off headers and footers in your browser's print settings to ensure that printing is successful. The way that you do this varies across browsers. Below is an example of how to turn off headers and footers in Microsoft Internet Explorer.  

Complete the following steps to turn off headers and footers in Internet Explorer:

  1. Select Tools in the upper-right corner of the Internet Explorer window.  
  2. Select Print, then Page setup. The Page Setup dialog box opens. Current header and footer values are displayed. 
  3. Select Empty from each list under Headers and Footers.   
  4. Select OK to save your changes and close the dialog box.

Note: The header and footer settings will remain in effect for everything you print using Internet Explorer and for all future Internet Explorer browser sessions. To enable headers and footers, follow the steps above to access the Page Setup dialog box and make changes.

Microsoft Internet Explorer 11

For the best printing experience with Microsoft Internet Explorer 11, Adobe Acrobat Reader is required. If you do not have Adobe Acrobat Reader installed on your device, select the image below and follow the instructions to install it. See End of Support for Microsoft Internet Explorer 11 Browser for additional information.


Google Chrome

If you are using Google Chrome browser and have trouble with the Print icon in the Provider Portal document viewer, a Chrome setting may be causing the problem. The setting is named PDF documents. It controls whether .PDF files are opened in the Chrome PDF viewer or downloaded by default. The setting must be off (default) for the document viewer Print icon to work in Provider Portal.

Complete the following steps to turn off the Chrome PDF documents setting:

  1. On your computer, open Chrome.
  2. In the upper-right corner, click Customize and Control Google Chrome
  3. Click Settings.
  4. Under Privacy and security, click Site Settings.
  5. Under Permissions, click PDF documents.
  6. Click the blue circle to turn off Download PDF files instead of automatically opening them in Chrome

Mozilla Firefox

If you are using Mozilla Firefox browser and you print from the portal, you may experience blank pages, print quality issues, or other problems with the print output. The recommendation is to use a different browser for printing.

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