Manage Security Questions

Manage Security Questions Help

- Edit Security Questions and Answers
- Delete and Add New Security Questions and Answers

Edit Security Questions and Answers

Complete the following steps to edit security questions and answers:

1. From the portal menu bar, select My Account > Manage Security Questions. The Manage Security Questions page opens.
2. In a question-answer row, select Edit. A Question/Answer dialog box opens. Depending on your portal version, the dialog box may be displayed below the question-answer grid.
3. If you want to change the question, you can select a different question from the Select Question list in the dialog box.
4. Enter an answer for the selected question in the Answer box.
5. Enter the same answer in the Confirm Answer box.
6. Select Save to save your changes and close the dialog box.
7. If you want to edit another question-answer, repeat Steps 2 through 6.
8. Select Finalize. A password dialog box is displayed.
9. Enter your portal password in the Password box.
10. Select Continue to finalize your changes and close the dialog box.

Delete and Add New Security Questions and Answers

Complete the following steps to delete and add new security questions and answers:

1. From the portal menu bar, select My Account > Manage Security Questions. The Manage Security Questions page opens.
2. In a question-answer row, select Delete to remove the question-answer from the grid. The Add New button is displayed. The question-answer is not permanently deleted until you add a new question-answer to meet the number the system requires.
3. Select Add New. A Question/Answer dialog box opens. Depending on your portal version, the dialog box may be displayed below the question-answer grid.
4. Select a question from the Select Question list in the dialog box.
5. Enter an answer for the selected question in the Answer box.
6. Enter the same answer in the Confirm Answer box.
7. Select Save to save your changes and close the dialog box.
8. If you want to delete another question-answer, repeat Steps 2 through 7.
9. Select Finalize. A password dialog box is displayed.
10. Enter your portal password in the Password box.
11. Select Continue to finalize your changes and close the dialog box.