Overview
A browser cache is a temporary storage in system memory or on disk that saves downloaded web pages to speed up the website loading process and, in turn, the web browsing experience.
After you clear the cache, your browser must redownload all webpages you have already visited. Although this can temporarily make browsing slower, because it establishes a new connection to servers, you can use it to begin troubleshooting issues. For example, clearing the browser cache can help remediate the following issues:
- Webistes loading slowly
- Formatting issues
- Application problems such as unexpected terminations
Clearing the Browser Cache
This section describes how to clear the cache of each browser that Provider Portal supports.
Apple Safari
Complete the following steps to clear the Safari cache:
- Select Settings, then Safari, then Advanced, then Website Data.
- Select Remove All Website Data.
When no website data is available to delete, the button becomes unavailable. It may also be unavailable if you have web content restrictions set up.
Google Chrome
Complete the following steps to clear the Chrome cache:
- With Chrome open, select the tools menu, then select Clear Browsing Data. You can also press Ctrl+Shift+Del on Microsoft Windows or Cmd+Shift+Del on Apple MacOS to view the Clear Browsing Data window in the Settings menu.
- In the Clear Browsing Data window, select the checkboxes next to Cookies and Other Site Data and Cached Images and Files.
- Use the Time Range menu to select the time range for which you want to delete this data.
- Select Clear Data.
Microsoft Edge
To clear the Edge cache, select Settings, then Clear Browsing Data and select Ctrl+Shift+Del.
Mozilla Firefox
Complete the following steps to clear the Firefox cache:
- From the tools menu, select Settings.
- Select the Privacy & Security pane.
- In the Cookies and Site Data section, select Clear Data.
- Deselect Cookies and Site Data.
- With Cached Web Content selected, select Clear.