System Requirements

For the best possible patient portal experience, use a recent model computer and operating system, a high-resolution monitor, a high-speed internet connection, and a supported browser. See below for system requirements and related information.

System Requirements and Related Information

- Supported Devices
- Supported Browsers
- End of Support for Microsoft Internet Explorer 11 Browser
- Download a Supported Browser
- Minimum and Recommended System Requirements
- Cookies
- Email Account
- Exporting Reports to Microsoft Excel
- Unsupported Message Attachment File Formats
- Best Devices for Secure Message Forms
- Printing

Supported Devices

Desktop and laptop computers, tablets, and smartphones* are supported.

*If you use a Samsung device and have trouble entering dates or numbers, the default Samsung keyboard is likely the problem. The solution is to switch to a different keyboard.   

Supported Browsers

This patient portal is built on advanced modern technologies and does not support old browsers. It is strongly recommended that you use a supported browser to minimize potential security risks and ensure that you have the best possible portal experience. If you use an unsupported browser, the portal may be inaccessible, or some portal features may not work properly or at all. See the Minimum and Recommended System Requirements and End of Support for Microsoft Internet Explorer 11 Browser topics for more information. See Download a Supported Browser for more information on how to download a supported browser.

*See the  Minimum and Recommended System Requirements and End of Support for Microsoft Internet Explorer 11 Browser topics for additional details.

Browser Context Menu
This patient portal does not support functions provided by your browser context menu such as print, select all, and copy.

End of Support for Microsoft Internet Explorer 11 Browser

This portal no longer supports Microsoft Internet Explorer 11 (IE 11) browser.

Microsoft is ending support for IE 11 in a phased approach beginning November 2020. (See the Microsoft announcement for IE 11.) As part of the announcement, Microsoft announced that its Microsoft 365 (M365) applications and services will no longer support IE 11 as of August 17, 2021.

The Microsoft end-of-life date for IE 11 in its entirety is later and tied directly to the life cycle of the Windows operating system. See Microsoft Product and Services Lifecycle FAQ to check the latest dates for your Windows 10 version.

Support for this portal on IE 11 ended July 1, 2021. You may be able to access the portal using IE 11 temporarily, but some portal features may not work properly or at all.   

Support for IE 11 by other Cerner browser-based products is unaffected by this portal announcement. The other products will continue to maintain browsers as previously communicated and documented.

Download a Supported Browser

It is recommended that you review the Minimum and Recommended System Requirements topic before you download a browser. See Download a Supported Browser for information on how to download a supported browser. 

Minimum and Recommended System Requirements

The device, operating system, and browser you use can affect patient portal performance. The following table contains the minimum and recommended requirements for using the portal. Ensure that your browser and operating system are running the latest patches and updates. Some browsers automatically update without user involvement and others require operating system updates to be installed (may require user action). 

*Regardless of the amount of total memory on the system, this value is the minimum amount of free physical RAM that should be available on the system before accessing the portal.

Cookies

Cookies must be enabled in your browser for the portal to work properly. 

Email Account

You need a valid email address to set up your patient portal account. Email is how you receive system alerts including password reset and new secure message notifications.

Exporting Reports to Microsoft Excel

Microsoft Excel or a .XLS / .XLSX compatible application is required to export reports to Excel.

Unsupported Message Attachment File Formats

Uploading the following file formats as secure message attachments is not supported:

• Microsoft Excel: .XLA, .XLAM, .XLL, .XLM, .XLS, .XLSB, .XLSM, .XLSX, .XLT, .XLTM, .XLTX, .XLW 
• Microsoft PowerPoint: .POT, .POTM, .POTX, .PPAM, .PPS, .PPSM, .PPSX, .PPT, .PPTM, .PPTX, .SLDM, .SLDX
• Hypertext Markup Language: .HTM, .HTML

Best Devices for Secure Message Forms

Secure message forms work best on desktop or laptop computers and tablet devices.

Printing

See Printing for information on printing in the patient portal.