System Requirements

For the best possible Provider Portal experience, use a recent model computer and operating system, a high-resolution monitor, a high-speed internet connection, and a supported browser. See below for system requirements and related information.

System Requirements and Related Information

- Supported Devices
- Supported Browsers
- End of Support for Microsoft Internet Explorer 11 Browser 
- Download a Supported Browser
- Minimum and Recommended System Requirements
- Cookies
- Email Account
- Exporting Reports to Microsoft Excel
- Considerations for Specific Portal Functions
- Printing

Supported Devices

Desktop and laptop computers, tablets, and smartphones* are supported.

*If you use a Samsung device and have trouble entering dates or numbers, the default Samsung keyboard is likely the problem. The solution is to switch to a different keyboard.

Supported Browsers

This portal is built on advanced modern technologies and does not support old browsers. It is strongly recommended that you use a supported browser to minimize potential security risks and ensure that you have the best possible portal experience. If you use an unsupported browser, the portal may be inaccessible, or some portal features may not work properly or at all. See the Minimum and Recommended System Requirements and End of Support for Microsoft Internet Explorer 11 Browser topics for more information. See Download a Supported Browser for information on how to download a supported browser.

*See the Minimum and Recommended System Requirements and End of Support for Microsoft Internet Explorer 11 Browser topics for additional details.

Browser Context Menu
Provider Portal does not support functions provided by your browser context menu such as print, select all, and copy.

End of Support for Microsoft Internet Explorer 11 Browser

This portal no longer supports Microsoft Internet Explorer 11 (IE 11) browser.

Microsoft is ending support for IE 11 in a phased approach beginning November 2020. (See the Microsoft announcement for IE 11.) As part of the announcement, Microsoft announced that its Microsoft 365 (M365) applications and services will no longer support IE 11 as of August 17, 2021.

The Microsoft end-of-life date for IE 11 in its entirety is later and tied directly to the life cycle of the Windows operating system. See Microsoft Product and Services Lifecycle FAQ to check the latest dates for the Windows 10 version licensed by your enterprise.

For Provider Portal (and MMD Patient Portal) exclusively, Cerner end of support for IE 11 was effective July 1, 2021.

Support for IE 11 by other Cerner browser-based products is unaffected by this Provider Portal (and MMD Patient Portal) announcement. The other products will continue to maintain browsers as previously communicated and documented. You will receive updates on any future changes to these products through flashes, Solution Strategy Portal pages, and release documentation.

Download a Supported Browser

It is recommended that you review the Minimum and Recommended System Requirements topic before you download a browser. See Download a Supported Browser for information on how to download a supported browser.

Minimum and Recommended System Requirements

The device, operating system, and browser you use can affect Provider Portal performance. The following table contains the minimum and recommended requirements for using the portal. Ensure that your browser and operating system are running the latest patches and updates. Some browsers automatically update without user involvement and others require operating system updates to be installed (may require user action). 

*Regardless of the amount of total memory on the system, this value is the minimum amount of free physical RAM that should be available on the system before accessing the portal.

Cookies

Cookies must be enabled in your browser for Provider Portal to work properly.

Email Account

You need a valid email address to set up your portal account. Email is how you receive system alerts including password reset and new secure message notifications.

Exporting Reports to Microsoft Excel

Microsoft Excel or a .XLS / .XLSX compatible application is required to export reports to Excel.

Considerations for Specific Portal Functions 

• Admin pages
  • Admin pages do not lend themselves to effective use at lower display (screen) resolutions. Therefore, they are not supported on all devices at all resolutions. When you access an admin page, the system may display the following message: You selected a page that is not supported on this device at the current display (screen) resolution. Increase the resolution, try landscape orientation, or use a device that supports a higher resolution.
• Appointment Scheduling
  • Appointment scheduling on behalf of patients, which is accessed from the Appointments tab in the Patient Summary, is not available on a smartphone. 
• Document Grid
  • The following optional columns are not available in the document grid on mobile devices:
    • Dictating or Signing
    • Ordering
    • Patient Class
• Orders Component
  • The Manage Saved Filters function is not available from the Orders Inbox on mobile devices. 
  • Comma (,) and ampersand (&) are not supported in order attachment filenames.
  • The following items apply to the pre-Provider Portal 5.1 orders platform:
    • The Orders component is not supported on a smartphone.
    • With Provider Portal 6.1 and later releases, the following items apply:
      • Creating orders using pre-5.1 order forms is no longer supported.
      • Editing orders created from pre-5.1 order forms is no longer supported.
• Printing
  • See Printing for information on printing in Provider Portal.
• Reports Component
  • A desktop or laptop computer is the recommended device for the best Reports component experience.
• Results Component
  • The Manage Saved Filters function is not available from the Results Inbox on mobile devices.
  • The optional Dictating or Signing column is not available in the Results Inbox on mobile devices.
• Scanning
  
  • Scanning is not supported on Apple devices or on any mobile device.

• The file name you enter for your scanned document cannot contain any of the following characters:

  • Asterisk (*)
  • Backslash (\)
  • Colon (:)
  • Double quotation mark (")
  • Forward slash (/)
  • Greater than (>)
  • Less than (<)
  • Question mark (?)
  • Vertical bar (|)
• Secure Messaging Component

  • Uploading the following file formats as secure message attachments is not supported:

    • Microsoft Excel: .XLA, .XLAM, .XLL, .XLM, .XLS, .XLSB, .XLSM, .XLSX, .XLT, .XLTM, .XLTX, .XLW
    • Microsoft PowerPoint: .POT, .POTM, .POTX, .PPAM, .PPS, .PPSM, .PPSX, .PPT, .PPTM, .PPTX, .SLDM, .SLDX
    • Hypertext Markup Language: .HTM, .HTML
  • Secure message forms work best on desktop or laptop computers and tablets.
  • The Manage Saved Filters function is not available from the Secure Messaging Inbox on mobile devices.
• Support Request - The following information does not apply to organizations that provide their own support for Provider Portal users or organizations that use eService to submit support requests. 
  • You can open a Cerner Provider Portal support request from the Contact Us page.
  • Do not use the Support Request feature for urgent interface down or other critical issues. 
  • Do not include patient contact information in your support request.
  • The Support Request feature does not support protected health information (PHI). Do not include patient information containing PHI in your support request. This includes attachments. The associate assigned to your service request will contact you if PHI examples are necessary. 
  • You can attach the following file types to a support request:
    
    • .BMP, .DOC, .DOCX, .EML, .GIF, .HTM, .HTML, .JPEG, .JPG, .MSG, .PDF, .PNG, .RTF, .TIF, .TIFF, .TXT, .XLS, .XLSX, .XML
• System Admin Component
  • A desktop or laptop computer is the recommended device for the best System Admin component experience.
  • The Groups, Roles, and Users System Admin functions are not supported on mobile devices.

Printing

See Printing for information on printing in Provider Portal.